EDUCATION AND TRAINING
|Course & Specialization||Institute/ University||Year of Passing|
|MBA – HR||Institute of Business Studies & Research Navi- Mumbai||2006-08|
|B. COM||G.S. College of Commerce & Economics Jabalpur M.P||2005|
|Certified Trainer||Train the Trainer Certified – Dale Carnegie||2015|
Training & Development
Pre-Ops – Handling the new hires once in Operations similar to OJT, acting Team Leader
Refresher training – Regular refresher training’s are conducted for consistent performance
Conduct activities & exercises on soft skills & process to keep the advisor’s energy levels high, motivate them & to increase their performance level.
Creating & modifying Manuals as per client requirements
Training Newsletter: Part of the Concept & Editorial team
Conducting refresher trainings for existing employees so as to ensure that the right procedures are followed.
Designing Assessment Centers
Conducting Competency Mapping
Drafting Case Studies, Role Plays & various tools used in Assessment Centers