Kaizen Professional

Kaizen Professional

COURSE OVERVIEW –

Course Access Duration– 3 Months

Program Plan – Gives in-depth information about what is covered, schedule, different phases involved and Process

Kaizen means improvement. Kaizen strategy calls for never-ending efforts for improvement involving everyone in the organization- managers and workers alike. Management has two major components: 1. Maintenance and 2. Improvement The objective of the maintenance function is to maintain current technological, managerial and operating standards. The improvement function is aimed at improving current standards.

Eligibility Course Access Duration 
10+2 or equivalent 3 Months
Fee OptionInstallment-IInstallment-II (after 1 Month)Installment-III (after 1 Month)Total Fees
Lump sumRs.15,000Rs.15,000
Payment Instruction
1. Fees need to be paid in lump sum / first Installment via Demand Draft (DD) or online payment in favor of “IIBM Institute of Business Management”.2. Exam Fee and Taxes applicable. 

**Scroll left and right table for get details.

Part I THE FUNDAMENTAL QUESTIONS

• Why Does Customer Care need Kaizen?
• What is Kaizen?
• What are Kaizen’s Instruments?
• What Makes Excellent Customer Care?

Part II ASPECTS OF THE KAIZEN APPROACH TO CUSTOMER CARE

• Breaking Down Internal Barriers
• Motivating and Enabling Employees
• Researching the Market
• Building Long-Term Relationships with Customers
• The Technology to Improve Customer Service

Part III UNITING CUSTOMER CARE AND KAIZEN

• Developing and Implementing a Kaizen –based Customer Care Strategy
• Avoiding Pitfalls and Maintaining the Momentum

For List of Specialization Check – http://www.iibmindia.in/list-of-specialization/

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image-21-70x70N.C.RANGANATH HDFC LIFE INSURANCE CO. LTD., HYDERABAD, TELANGANA STATE It has been my long cherished dream to pursue further education. I have been working in life insurance sector since 1992 and occupied various positions in managerial cadre both in public and private sector. Due to tight work schedule I could not find time to pursue any further courses. Recently I took a sabbatical to become a Fellow of Teach for India for a period of two years. At the same time I also came across IIBM Institute of Business Management and found this valuable online course. The course helped me in getting deeper insight into various areas such as personnel management, financial services and Sales Distribution management besides providing me an opportunity to secure certifications in Six Sigma, Corporate governance and Project Management. Now I feel more empowered with requisite knowledge to take up higher responsibilities not only in insurance industry but also in any industry per se. My Special thanks to IIBM Institute Team.

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